You've seen it: new systems that take longer than expected, decisions made on incomplete information, training that doesn't stick.

Before long, people are frustrated and burned out. Behind what feels like failure is a signal. We trace those signals to their root - how work actually flows, how choices land, where systems connect (or don't).

What it looks like:

• Tracing how work really moves across and within teams

• Clarifying decision routines so choices land once, not five times

• Evaluating integration points and spotting workarounds

• Tuning rhythms: meetings, handoffs, success criteria, feedback - so operations run smoothly

This starts with our Foundation engagement: we explore how decisions really get made, map where handoffs break down, and catalog the workarounds people have built around broken systems. You get a clear picture of what's actually happening - not what's supposed to happen - and where to focus first.

This engagement starts at $7,500.