What We Do.
Most friction isn’t caused by tools or people, it lives in the gaps between them. We surface those hidden patterns and design solutions that fit, so work moves with clarity and flow.
Align People, Process, and Systems
You've seen it: new systems that take longer than expected, decisions made on incomplete information, training that doesn't stick.
Before long, people are frustrated and burned out. Behind what feels like failure is a signal. We trace those signals to their root - how work actually flows, how choices land, where systems connect (or don't).
What it looks like:
Tracing how work really moves across and within teams
Clarifying decision routines so choices land once, not five times
Evaluating integration points and spotting workarounds
Tuning rhythms: meetings, handoffs, success criteria, feedback - so operations run smoothly
This starts with our Foundation engagement: we explore how decisions really get made, map where handoffs break down, and catalog the workarounds people have built around broken systems. You get a clear picture of what's actually happening - not what's supposed to happen - and where to focus first.
This engagement starts at $7,500.
Transform Resistance into Insight
When people keep using workarounds, it's not defiance - it's data. If teams revert to old processes or keep having side conversations after decisions, they're showing you where the new approach doesn't fit how work actually gets done.
Instead of implementing another system that people will work around, we follow these signals. We prototype solutions with the people who'll use them, test in real situations, and adjust based on what actually works - not what looks good in theory.
This connects to our Design Solutions engagement: we co-design and test changes with one team or area, using resistance as a guide to build something that fits how people actually work.
This engagement starts at $20,000.
The best solutions are built with your teams, not for them. That’s why we co-create practical changes side by side, using prototyping, collaborative workshops, and real-time feedback. The people who live with the changes every day help shape them, ensuring they’re practical, adoptable, and lasting.
Our goal isn’t just to deliver a fix, but to leave your teams stronger. We hand over the tools, playbooks, and confidence they need to keep progress going on their own.
This is our Full Partnership engagement: the complete process from diagnosis through implementation, building your team's capability to sustain and scale changes on their own.
This package starts at $50,000.