When people keep using workarounds, it's not defiance - it's data. If teams revert to old processes or keep having side conversations after decisions, they're showing you where the new approach doesn't fit how work actually gets done.

Instead of implementing another system that people will work around, we follow these signals. We prototype solutions with the people who'll use them, test in real situations, and adjust based on what actually works - not what looks good in theory.

This connects to our Design Solutions engagement: we co-design and test changes with one team or area, using resistance as a guide to build something that fits how people actually work.

This engagement starts at $20,000.